About Us  |  Privacy Policy  |  Locations  |  Contact Us


All locations will be closed on Wednesday, June 19th in observance of Juneteenth.

Order Checks



  Security Center

Online Banking Fraud Protection Best Practices

Mobile Security Tips

We’re dedicated to providing the highest level of security. When using our mobile banking app or accessing other information on your mobile device, keep these tips in mind to ensure your experience is as secure as possible.

  • Protect your personal information by ensuring your mobile device maintains a PIN, fingerprint authentication or strong password. When your device is not in use, enable automatic screen lock.

  • Once your session is complete, log out of mobile banking before closing the app.

  • Do not share personal and financial information via email, text or phone. Social Security number, birth date, passwords and account numbers should be kept private and never stored on your mobile device.

  • Delete security codes and message alerts you may receive via text from your financial institution. If you change your mobile phone number, be sure to update your online banking profile to protect sensitive message alerts.

  • Report a lost or stolen device. Contact your financial institution immediately to update your information. You can also log in and remove the old device from your online banking profile.

  • Use caution when downloading banking apps. Only install apps from reputable sources such as Apple® App Store, Google Play or a direct link from your financial institution’s website. 

  • Keep your mobile operating system current by installing the latest updates as prompted by your device to ensure maximum security.

  • Access mobile banking on a secure wireless network. Do not use public Wi-Fi hotspots. Insecure networks can expose sensitive data, making it vulnerable to hackers. 

  • Do not root or jailbreak your device. This practice weakens device security.

  • When depositing a check through our mobile banking app, keep the check until it posts to your statement. Afterwards, you may securely destroy the check.

Please click here to view our Mobile Banking Privacy Disclosure

Other Resources


Telephone Banking

Identity Theft

SecurLock Communicate

FDIC Insurance

OnGuard Online

Stay Safe Online

Cashier Checks Fraud

Credit Reports

Intuit Customers

Electronic Deposit 
Insurance Estimator


You are leaving Citizens Bank and Trust Company

By clicking Continue, you will be taken to a website that is not affiliated with Citizens Bank and Trust Company. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Citizens Bank and Trust Company. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Citizens Bank and Trust Company


Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.